Right of withdrawal
You have 14 calendar days from the day you receive your order to return it, without giving a reason, under Portuguese Decree-Law 24/2014.
Condition of the items
- Unworn, with no signs of use, washing or odours.
- With all original tags still attached.
- In the original packaging, or packaging that protects them in transit.
For hygiene reasons we can't accept worn items or items without tags. You can try an item on as you would in a shop, but if it comes back with signs of wear we may refuse the return or reduce the refund.
How to return
- Email support@hunterseasonwear.com with your order number and the items you want to return.
- We reply with the instructions and the return address.
- Send the items within 14 days of telling us about the return. We recommend a tracked service, because the risk of loss is yours until the parcel reaches us.
Who pays for return shipping
Return shipping is the customer's responsibility, except when the item is faulty or isn't what you ordered. In those cases Hunter Season covers it.
Refunds
Once we receive and check the items, we refund within 14 days at the latest, to the same payment method used for the purchase. The refund covers the items and the original standard shipping cost. If you return only part of an order, the original shipping is not refunded.
How long the money takes to appear depends on your bank or payment method. You get a confirmation email when the refund is issued.
Exchanges
We don't do direct exchanges. To get a different size or colour, return the item and place a new order. That way you secure the one you want while it's still in stock.
Faulty or incorrect items
If you receive an item that is faulty, damaged or different from what you ordered, email support@hunterseasonwear.com with your order number and photos. Hunter Season covers the return shipping and the replacement, and you choose between an exchange or a full refund.
Legal guarantee of conformity
Every item carries a 3-year legal guarantee of conformity from delivery, under Portuguese Decree-Law 84/2021.
The guarantee covers manufacturing defects, such as seams giving way without misuse, fabric coming apart, or faulty zips and elastics. It does not cover normal wear, damage from washing against the care label, alterations made to the item, or accidental damage.
To make a claim, email support@hunterseasonwear.com with your order number, a description of the problem and photos.
Complaints and dispute resolution
If something goes wrong, talk to us first. You can also file a complaint in the Portuguese Electronic Complaints Book.
For consumer disputes you can turn to an alternative dispute resolution body such as CNIACC, the National Centre for Consumer Dispute Information and Arbitration (www.cniacc.pt). More information on the Portuguese Consumer Portal (www.consumidor.gov.pt).
Contact
Cláudio Barros, Unipessoal Lda.
NIPC 518836258
Impasse Cidade Vitória, nº 4, R/C B, 2735-662 Agualva-Cacém, Portugal
Email: support@hunterseasonwear.com
Last updated: 28 September 2026